Software Development:
Individual Programming

IT-Service Provider launches Computer Helpline

London, January 23, 2013

Publication free of charge,
specimen copy requested.

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Premium support for Bitpalace web hosting customers only!

 from Fiji: +49 30 32 70 18 92, Fax (in Germany) +49 30 32 70 18 91

service@bitpalast.net 

Skype: bitpalast

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People needing assistance with their computers can call a toll-free Bitpalace hotline and describe their IT-problem to a service specialist. Bitpalace estimates problem-solving costs free of charge. Services will be charged only after customers commission Bitpalace with solving the actual problem.

As of today, IT-service provider Bitpalace operates a public support hotline for computer problems of any kind at normal phone rates. The IT-assistance service was established to help private customers and companies requiring help with setting up and operating their computers or servers. Bitpalace offers its assistance service independent of suppliers and brands, and solves problems immediately on the phone or, in more severe cases and after the necessary research, within a very short period of time. Requests can range from typical tasks like the creation of an e-mail account to more complex scenarios such as changing a web server script. Supported platforms include Windows, MacOS and Linux and the service also extends to general issues such as router and firewall configuration, PHP-programming, MySQL databases and many more.

Customers in need of assistance can call a phone number at normal phone rates and describe their problem to a service specialist. Initially, Bitpalace will estimate whether the problem can be solved and how much time is required for solving it, because even at Bitpalace IT-support itself is not free of charge. Unlike other expensive hotlines, however, Bitpalace only charges by the minute for the time actually used for problem solving. The per-minute-fee is low while service quality is exceptional. All Bitpalace employees have a degree in computer sciences or a similar academic degree.

If agreed to by the customer, support can also include remote maintenance, which allows Bitpalace to remotely make the appropriate adjustments to the customer’s IT-system. The necessary software is provided to customers free of charge. Remote access sessions are recorded and provided as a video file, without additional cost. All other steps from the original inquiry to the final solution are documented as well. This makes it possible for customers to later reconstruct how a specific computer problem was solved.

 

Bitpalast GmbH
Sensburger Allee 27
D-14055 Berlin (Germany)

Interview partner: Peter Debik M.A.

 from Fiji: +49 30 32 70 18 92
Fax from Fiji +49 30 32 70 18 91

service@bitpalast.net

Skype: bitpalast

 

 

 

 


 

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FAQ – frequently asked questions 

 

Software development (programming, programmers) in selected countries

Cuba

Austria

Kenya

Guyana

Panama

Lesotho

Liberia

Antigua and Barbuda

Paraguay

Peru

Cameroon

Argentina

Costa Rica

Australia

Germany

Bahamas

Madagascar

Barbados

Belize

Uganda

India

Philippines

Malta

Bolivia

Botswana

Marshall Islands

Chile

Puerto Rico

Ireland

Mauritius

Rwanda

Saint Kitts and Nevis

Saint Vincent and the Grenadines

Saint Lucia

Mexico

Zambia

Samoa

Jordan

Micronesia, Federated States of

Switzerland

Dominican Republic

Malawi

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Nauru

Sierra Leone

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El Salvador

Gambia

Solomon Islands

Ghana

Spain

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Sudan

Nigeria

Swaziland

South Africa

Pakistan

Palau

Tanzania, United Republic of

Colombia

Grenada

Tonga

Trinidad and Tobago

Honduras

Tuvalu

Uruguay

Papua New Guinea

Venezuela

United States

Jamaica

Canada

Guatemala

Guinea

United Kingdom

Zimbabwe

 

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