Software Development: |
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Symptom
E-mails can be received by POP3 and IMAP with the existing login credentials, but when you try to send an e-mail, the mail software warns that the mail server cannot be reached or does not respond.
Cause
There can be several reasons why the smtp server cannot be reached.
Solution
In your antivirus-software allow your mail program to send mails through port 25 (some antivirus software do not offer this option, but in that case they also do not block the port).
Your router may contain a security setting, with which you can determine which smtp servers can be addressed. Add the mail server that you want to use to the list of secure servers or turn off the filter in general.
In your mail configuration check the „smtp server requires authentication“ checkbox. Use the same credentials that you use for the pop3 server.
Neither use password-, nor connection-encryption in your mail software.
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